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FAQ

How will the process work?

  1. Get in touch and let us know what you are aiming to achieve, and what the project is for.
  2. If you are happy to proceed we will ask you to upload your audio/video files to a provided Dropbox folder.
  3. Audio/video enhancement procedures will commence.
  4. Upon job completion, we will provide you access to a sample or watermarked version of the audio for you to approve.
  5. If you are happy with the work, we will proceed with payment.
  6. Once payment has been received in full, the complete non-watermarked audio files will be uploaded for you to download at your convenience.

What are Your rates?

Rates depend on the processes used, and length of time required to finish the job. Upon specifying your project details, we will provide you with a quote. Please specify your chosen payment method upon initial request. All bitcoin payments receive discount.

How long will the process take?

We aim to have the final version for approval to you within 3 working days. However, depending on our workload this time may be shorter or longer. Upon contact we will inform you of expected time frames. Urgent work can be arranged at an increased rate.

What payment methods do you accept?

Payments can be made via PayPal, or Bitcoin.

When will payment be made?

On completion of a job, we will provide you with a Tax Invoice via email. Once payment has been made the project files will be uploaded for you to download at your convenience.

What is your privacy policy?

All customer and personal information is kept strictly confidential. Your personal details or files won’t be shared with any other person without your permission.